General

Greetings from Samana Zainab. The following terms and conditions apply to your use of our website; please read them carefully. These conditions of use may be updated or modified at any moment by Samana Zainab without giving you advance notice.

Policy for Exchange

Please let us know within 48 hours of receiving the merchandise if it has any faults. We will walk you through the return procedure to our address in Pakistan; the consumer is responsible for paying all related shipping and customs fees. After receiving the problematic product, we thoroughly investigate it and, if necessary, issue a refund or replacement. Generally speaking, we don’t accept returns or exchanges unless there are confirmed flaws or special situations.

Details of the Price and Content

Even while we work hard to keep price and content information accurate, mistakes can nonetheless happen occasionally. Orders for products with false prices or content descriptions may be refused or canceled at our discretion. In these situations, we may decide to cancel the order at our discretion and will get in touch with the customer for more information.

Acceptance of the Order

For a number of reasons, such as quantity restrictions, inaccurate product or pricing information, or problems found by our credit and fraud avoidance department, we reserve the right to reject or cancel any transaction. Before approving any order, we could need more confirmations; if this is the case, we’ll let you know.
 

Delivery Charges

The destination and weight of the shipment determine the delivery fees for purchases placed from overseas. Customs duties and taxes are paid to the courier firm upon delivery; they are not included in the price of the goods.
 

Timelines for Delivery

Although Samana Zainab is in charge of shipping your product, we have no control over any delays brought on by our courier partners. Please get in touch with the courier service directly if issues occur after shipping. Since every item is produced to order, there may be delays because of uncontrollable conditions. Customers will be notified of any delays.
 

Customs, Taxes, and Duties

Customers who order from https://samanazainab.com/ for delivery abroad may be charged import taxes and fees. The buyer is responsible for any additional fees associated with customs clearance. Customs authorities may investigate cross-border deliveries, and customs rules differ.

Instructions for Care

1. Our pieces are all made to only be dry cleaned. To maintain the garment’s quality and longevity, we strongly advise consumers to follow following care guidelines.
2. Please be aware that our returns and exchange policy will not cover any damage brought on by hand washing, machine washing, or any other cleaning technique save dry cleaning. Any degradation, shrinkage, or damage brought on by inadequate care will not be our responsibility.

Privacy

Your privacy is important to us. Any personal information provided through this site will be used in accordance with Samana Zainab privacy policy.

Acceptable Use

For all users, we want to establish a welcoming, practical, and secure environment. We ban some behaviors that could endanger our users or ourselves in order to preserve this environment. Using our website, you are not permitted to:
1. Break any applicable rules or laws.
2. Violate or appropriate another person’s privacy, publicity, intellectual property, or other legal rights.
3. Share or post content that is indecent, vulgar, obscene, hateful, racial, unlawful, abusive, harassing, reputation-damaging, pornographic, or otherwise objectionable.
4. Send unwanted or illegal commercial communications, like spam, or advertisements.

5. Take part in spidering, harvesting, or using software—such as spyware—that gathers information from websites.
6. Disseminate viruses or other malicious computer programs designed to impair, damage, or disrupt computer or related system operations.
7. Make an effort to reverse engineer, decompile, decode, or disassemble any software or underlying code that powers the website.
8. urge, support, or urge any third party to partake in any of the aforementioned illegal conduct.

The governing law

The laws of the Islamic Republic of Pakistan apply to these terms and conditions. You acknowledge that any disagreements you may have with us shall only be heard by Karachi’s courts, including any consumer courts.

Contact Details

For inquiries, grievances, or problems, kindly send an email to sales@samanazainab.com.

Discalimer

We make every effort to guarantee that the colors displayed on our website accurately reflect the color of the garment. However, a number of factors, including the type of cloth dyes used, the weather at the time of dyeing, and variations in display output owing to lighting, digital photography, color settings, and monitor capabilities, may cause slight discrepancies.